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Policy Information


Sales / Repairs:
1-800-988-2381

Tech. Support:
1-503-452-1410

Fax:
1-503-244-7301


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Discount Instrumentation Services

Standard Policies

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 STANDARD TERMS AND CONDITIONS
(Hereinafter "Seller" shall refer to Discount Instrumentation Services. Buyer shall refer to other party to this agreement)

 

     Placing Orders
    Buyer can place orders via phone (800) 988-2381, fax (503) 452-1410, mail, and email (support@instrumentationrepair.com) for shipment in the U.S.. Orders are processed and shipped from our Tigard, Oregon USA office. Buyer must supply a valid Billing and Shipping address in order for us to properly process your order (U.S. Dollars only). All correspondence concerning orders, billing, or shipping should be directed to Seller.

 

     Shipment
    Your order is shipped on the day the order is received. (1) If the item(s) are in-stock and your account is in good standing (net-terms) (2) Credit Card orders are shipped when the card orders is processed. Orders satisfying ONE of the above conditions when received before 2:00 PM PST Monday-Friday (normal business days) are shipped that day.

 

     Placing Orders (outside the U.S. and Canada)
    We accept Internation Money Order, Bank wire transfer*, MasterCard, VISA, & PayPal. We can provide an estimated shipping costs to the destination, using your preferred carrier prior to payment

    * All fees will be responsibility of the Buyer

 

     Pricing
    The prices are subject to change without notice. We will be pleased to furnish quotations upon request by mail, telephone, fax or e-mail. All prices are shown in U.S. Dollars only. Freight charges, handling and shipping insurance are added to the credit card charge or invoice.

 

     Shipment Methods
    All items are shipped from our Tigard, Oregon office. Our standard shipping procedure for continental U.S. customers is via UPS ground unless otherwise requested. Freight charges, handling and shipping insurance are added to the credit card charge or invoice.

 

     Payment Methods
    Discount Instrumentation Services accepts payment by, money order, cashiers check, business check, bank wire transfer*, cash, net terms, MasterCard, VISA, American Express, and PayPal. We accept cash, money orders, or certified checks as payment for COD shipments. There is a small surcharge for COD shipments, based on the carrier.

    * All fees will be responsibility of the Buyer

 

     Open Account Terms and Conditions
    To open a new account, please complete the credit application provided here.

 

     Payments
    Terms of sale are NET 30 on approved business accounts. Initial sales are COD or credit card. All clients with two (2) or more invoices 30 days past due (60 days from invoice date) will be placed on Credit Hold until the account is brought up to date. Any Seller sponsored cash awards, contest discounts, bonuses, etc. CANNOT be used to offset past due accounts. If there is a problem or some reason why you cannot remain current, please call or e-mail us. If you are not current and an order is placed it will be sent COD.

 

     Sales Tax
    Discount Instrumentation Services is located in the state of Oregon and is not obligated to charge sales tax on any and all orders.

 

     Rentals
    Rental of instrumentation requires initial payment of FULL VALUE. The rental agreement begins the day AFTER shipment and is completed on the day equipment is RETURNED. Equipment will be inspected upon return. Any repair work or excessive cleaning required will be billed to the customer and any remaining balance will be refunded.

     

     Returns
    Return authorization may be obtained by contacting us via phone, fax or e-mail for a Return Authorization (RA) number. Please provide the reason for return, purchase date and your purchase order number. All equipment that is returned must be in the original box with packing material and all accessories that was originally provided. Restocking fees may apply.

     

     Refunds and Cancellations
    Refund and/or Cancellation would depend on what was ordered and how long past the initial order date. In general, an initial order can be cancelled without any fees the first 5 business days. After that, the order will likely have already been processed and it would be a function of what services was ordered to determine if a cancellation/refund is possible and if a restocking fee would apply. For repairs, you can safely cancel the initial approval without penalty as long as the actual repair work has not begun. In most cases this would be 2 to 5 business days.

 

     Restocking Fees
    Product that is returned for any reason outside of defect will be charged a twenty-five percent (25%) restocking fee. This fee is necessary for compensation of the time required to check the operation of all equipment that is returned for refund/credit.

 

     Receiving Damage
    DIS carefully inspects for shipping damage and to verify units received against shipping papers. You will be notified immediately of any damage and/or discrepancies. We will hold all items including shipping materials for inspection and will do so pending further instruction from you. DIS is not responsible for any incoming shipping damage or shipping discrepancies. DIS is not responsible for packages lost in shipment.

    NOTE: Items of $500.00 or greater: It is recommended that shipping be processed with a "Declared Value" (i.e. insured) to avoid unnecessary losses or damages if incurred.

 

     Shipping Damage
    DIS makes every effort to properly package your shipment. Upon receipt, properly inspect the carton for external damage and advise the carrier immediately. Inspect contents and advise the carrier immediately. If the carton does not show signs of damage but you discover internal damage, notify DIS immediately.

 

     Rush Orders
    Rush orders incur a twenty-five percent (25%) surcharge, minimum fifty dollars ($50).

    ▅  After a Rush Order is approved, it goes to the head of the line but behind other Rush Orders in house.

    ▅  Rush Orders generally have a one to three (1-3) day turn around time SUBJECT TO PARTS AVAILABILITY.

 

 Warranty Policy
All units repaired by DIS carry a two-year warranty of workmanship from date of invoice, except where DIS outsources a unit because of proprietary parts or for other reasons which will be discussed with the client at the time of evaluation, DIS will mirror the outsource vendors warranty less one (1) month to cover the unit while in transit. For more detailed warranty information, please click here.

 

 Buyer of Product
Buyer agrees and understands that this product may have been previously used, aside from items shipped in factory sealed original boxes. Buyer accepts this product with the full and complete understanding that the exact nature of the previous use of the equipment is not known. As such, the equipment may possibly contain hazardous materials, toxic residues, contaminents, or other remnants of substances that are potentially hazardous or toxic or may otherwise be regulated and require action by Buyer. Such materials or substances, if present, may require certain action by Buyer and Buyer acknowledges this and agrees accordingly.

 

 EXPORT COMPLIANCE REQUIREMENTS
Export of any information from the DIS web site (including Confidential Information obtained through DIS Access) outside of the United States is subject to all U.S. export control laws. You will abide by such laws and also to the provision of the U.S. Export-Re-export Requirements and Enhanced Proliferation Control Initiative set forth here. You and your organization will not sell, license, or otherwise provide or ship DIS products or technical data (or the direct product thereof) for export or re-export to the embargoed or restricted* countries listed below:

Afghanistan (Taliban controlled area), Cuba, Iran, Iraq, Libya, North Korea*, Sudan, and Syria*

You agree not to transfer, export or re-export DIS products, technology or software to your customers or any intermediate entity in the chain of supply if our products will be used in the design, development, production, stockpiling or use of missiles, chemical or biological weapons or for nuclear end uses without obtaining prior authorization from the U.S. Government.

You also agree that unless you receive prior authorization from the U.S. Department of Commerce, you shall not transfer, export or re-export, directly or indirectly, any DIS technology or software (or the direct product of such technology or software or any part thereof, or any process or service which is the direct product of such technology or software) to any Sanctioned and/or Embargoed entity listed on:

 

     Site Privacy Statement
    We do not sell, rent, share or otherwise disclose mailing lists or other personally-identifiable information. We maintain records of individuals/companies who contact us in case we contact you later or provide further information to you in the future. However, we do not provide this information to anyone else unless you give us your permission.

 

 

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